General Questions

What is Guestful Stays?

Guestful Stays is a boutique hospitality brand offering thoughtfully designed short-term rentals. We focus on easy check-ins, spotless homes, and responsive support.

Where are your homes located?

We operate in select cities and neighborhoods. See each listing for the exact location and nearby highlights.

How do I contact you?

You’ll receive your dedicated messaging thread after booking. For urgent issues during your stay, we provide a 24/7 support line.

Do you offer direct booking?

Yes. You can book on our website for our best rates, or find us on Airbnb and VRBO.

Booking and Payments

How do I book a stay?

Choose your dates on the listing and follow the prompts to confirm. If booking direct, complete the secure checkout to receive your confirmation email.

What payment methods do you accept?

Major credit and debit cards. Availability of other methods can vary by property and platform.

Is there a security deposit or damage waiver?

Some homes place a refundable hold or include a low-cost damage waiver. Details are shown at checkout and in your confirmation.

When is my card charged?

Payment timing depends on platform and rate type. The charge schedule appears at checkout before you confirm.

Do you offer weekly or monthly discounts?

Many homes do. Enter your dates to see any length-of-stay savings applied automatically.

Are taxes and fees included in the price I see?

All taxes and required fees are shown before you complete checkout. Cleaning fees vary by home.

Check-In and Check-Out

How do I check in?

All homes use self check-in with a smart lock or lockbox. You’ll receive detailed access instructions 24 to 48 hours before arrival.

What are the check-in and check-out times?

Standard check-in is after 3 pm and check-out is by 10 am unless noted otherwise on the listing.

Can I request early check-in or late check-out?

Often possible if the schedule allows. Message us the day before arrival or departure and we’ll confirm availability and any fee.

During Your Stay

What amenities are included?

High-speed Wi-Fi, hotel-quality linens, towels, starter toiletries, and a fully equipped kitchen are standard. Many homes include extras like workspaces, patios, or pools. See the listing for specifics.

Do you provide cribs or high chairs?

Some homes include family gear on request. Please ask before booking so we can confirm and prepare.

Can I receive packages?

Package acceptance varies by building or HOA. Message us first to confirm whether deliveries are allowed.

Is housekeeping included during my stay?

A professional clean is included before arrival and after departure. Mid-stay cleanings can be arranged for an additional fee.

What if something isn’t working?

Message us right away. We troubleshoot fast and dispatch maintenance when needed.

Policies

What is your cancellation policy?

Policies vary by rate and listing. You’ll see the exact terms before you book and in your confirmation.

Do you allow pets?

Select homes are pet-friendly with prior approval and a fee. Check the listing or ask before booking.

Is smoking allowed?

All homes are non-smoking and non-vaping. A violation fee may apply.

Are parties or events allowed?

No. We have a strict no-party policy and quiet hours. Occupancy limits are enforced.

Is there an age requirement to book?

Yes. The primary guest must be at least 21 and present for the duration of the stay unless noted otherwise on the listing.

What about parking?

Parking details vary by home. Many offer free driveway or garage parking, others use permitted street or paid garage options. See the listing for specifics.

Safety and Security

How do you keep guests safe?

Homes are equipped with smoke detectors and most include carbon monoxide detectors and fire extinguishers. Many entrances use secure smart locks with unique access codes for each stay.

Do you use security cameras?

Where present, exterior cameras are disclosed on the listing and positioned to monitor entry areas only. There are no interior cameras.

Do you verify guests?

Platform identity checks and additional screening may apply on direct bookings to protect guests, neighbors, and our homes.

Who do I contact in an emergency?

Call local emergency services first. Then contact our 24/7 support line so we can assist.

Accessibility and Special Requests

Are your homes accessible?

Accessibility features vary. If you have specific needs, message us before booking and we’ll point you to the best fit.

Can you accommodate special occasions or requests?

Absolutely. Share your plans and we’ll help with recommendations or light arrangements when possible.